Ticket sales are final, with refunds allowed only in circumstances such as event cancellations or postponements.

If an event is canceled:

  • Patrons who purchased tickets from Ticketmaster will automatically be issued a refund to the original method of payment used at time of purchase.  No action is required by the patron. Visit https://help.ticketmaster.com/ for more information.
  • Patrons who purchased tickets from on-line vendors other than Ticketmaster will need to contact the vendor. 
  • Patrons who purchased tickets from the EPC Box Office will be contacted by an EPC Ticket Agent for assistance with their refund.
     

If an event is postponed:

  • Tickets purchased from Ticketmaster remain valid with no action required. Once the performer reschedules the event, Ticketmaster will notify patrons of the new status and explain options.  Visit https://help.ticketmaster.com/ for more information.
  • Patrons who purchased tickets from on-line vendors other than Ticketmaster will need to contact the vendor. 
  • Patrons who purchased tickets from the EPC Box Office will be contacted by an EPC Ticket Agent for assistance with their options.
For more information on ticket exchange, please contact the point of sale where tickets were purchased. The EPC’s Box Office can be reached at (217) 540-2788.