Ticket sales are final with refunds allowed only in circumstances such as event cancellations or postponements.

If an event is canceled:

  • Patrons who purchased tickets from Ticketmaster will automatically be issued a refund to the original method of payment used at time of purchase.  No action is required by the patron. Visit https://help.ticketmaster.com/ for more information.
  • Patrons who purchased tickets from on-line vendors other than Ticketmaster will need to contact the vendor. 
  • Patrons who purchased tickets from the EPC Box Office will be contacted by an EPC Ticket Agent for assistance with their refund.
     

If an event is postponed:

  • Tickets purchased from Ticketmaster remain valid with no action required. Once the performer reschedules the event, Ticketmaster will notify patrons of the new status and explain options.  Visit https://help.ticketmaster.com/ for more information.
  • Patrons who purchased tickets from on-line vendors other than Ticketmaster will need to contact the vendor. 
  • Patrons who purchased tickets from the EPC Box Office will be contacted by an EPC Ticket Agent for assistance with their options.
     

Other Considerations:

  • Donors who have contributed $500 or more for the current season may request a ticket exchange or a theatre account credit for tickets purchased from the Box Office up to 24 hours before the show. Call or visit the Box Office to make your request.  
  • Season Ticket Holders for the current season may request a ticket exchange or a theatre credit for tickets purchased from the Box Office up to 24 hours before the show. Call or visit the Box Office to make your request.  NOTE:  A Season Ticket Holder is a patron who purchases three or more shows from the EPC Box Office during our pre-season discount period.  Tickets purchased on-line do not contribute towards Season Ticket Holder status.
  • Patrons who are not yet Season Ticket Holders or Donors may request a ticket exchange or a theatre account credit for tickets purchased from the Box Office up to 30 days before the show. Call or visit the Box Office to make your request.  
     
For more information on ticket exchange, please contact the point of sale where tickets were purchased. The EPC’s Box Office can be reached at (217) 540-2788 or by email at boxoffice@theepc.org.